Privacy Policy
How we collect, use and protect your information.
Last updated: October 1, 2026
This Privacy Policy explains how Syncrafted (“Syncrafted”, “we”, “us”) collects, uses and protects your personal information when you visit syncrafted.com (the “Website”), contact us, book a consultation, or use our services.
1. Information we collect
Information you give us
- Enquiry and quote forms: your name, email address, phone number, business type, project type and any message you send.
- Consultation bookings: your name, email, phone number and chosen date and time.
- Cost estimator: the project options you select, if you choose to send them to us.
- Email and other communication: anything you share with us by email, chat or phone.
Information collected automatically
- Technical data such as IP address, browser type, device, pages visited and time spent on the Website.
- Cookies and similar technologies (see Section 5).
2. How we use your information
- To respond to enquiries, prepare quotes and schedule consultations.
- To deliver, manage and support projects and services you engage us for.
- To send service-related communication, such as booking confirmations and reminders.
- To improve the Website, our services and user experience.
- To protect against fraud, spam and misuse, and to comply with legal obligations.
We will only send you marketing emails if you have agreed to receive them. You can unsubscribe at any time.
3. Legal basis
We process personal information on the basis of your consent, to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, and for our legitimate interests in running and improving our business — in line with applicable laws including India’s Digital Personal Data Protection Act, 2023 and, where applicable, the EU/UK General Data Protection Regulation (GDPR).
4. Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example website hosting, email delivery, scheduling and analytics providers — and only to the extent needed for them to provide their services. We may also disclose information if required by law or to protect our rights.
5. Cookies
We use essential cookies to make the Website work and, with your consent, optional cookies for analytics and to improve your experience. You can accept, reject or change your cookie preferences at any time using the cookie banner, or by adjusting your browser settings.
6. Data retention
We keep personal information only for as long as needed for the purposes described above — typically up to 24 months after our last interaction for enquiries, and longer where required for contractual, tax or legal reasons.
7. Data security
We use reasonable technical and organisational measures, including encrypted connections (HTTPS), access controls and secure hosting, to protect your information. No method of transmission over the internet is completely secure, but we work hard to protect your data.
8. Your rights
Depending on where you live, you may have the right to access, correct, update or delete your personal information, withdraw consent, object to or restrict certain processing, and request a copy of your data. To exercise any of these rights, email us at connect@syncrafted.com. We will respond within the time required by law.
9. International transfers
Our service providers may process data in countries other than your own. Where this happens, we take steps to ensure your information remains protected.
10. Children’s privacy
Our Website and services are not directed to children under 18, and we do not knowingly collect their personal information.
11. Third-party links
The Website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.
13. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at connect@syncrafted.com.